RAM – Built To Last Automotive Service

2017 RAM 2500 HD

CRM Mitchell1 — Thu, 25 Jul 2019 22:00:29 +0000

Mileage

15,408

Service Date

7/12/2019

Services Performed

DIAGNOSE TRANSMISSION DOES NOT SHIFT. CUSTOMER WAS COMING INTO TO TOWN WHEN SUDDENLY HE FELT A HARD BANG AS IF HE WAS HIT FROM THE BACK. CUSTOMER ALSO NOTICED TRANS FLUID LEAKING.
UPON INSPECTION FOUND INPUT SHAFT HAD SNAPPED OFF. THIS IS AN AFTERMARKET PART. WE SPOKE WITH AFTERMARKET COMPANY AND THEY SENT A NEW SHAFT TO INSTALL. WE REMOVED AND TORE DOWN TRANSFER CASE TWICE, TO INSTALL INPUT SHAFTS AND ADAPTER PLATES THAT WERE SENT TO US FROM AFTERMARKET COMPANY. ALL PARTS THAT WERE SENT DID NOT FIX THE PROBLEM. WE WENT BACK WITH MODIFIED PART, CUSTOMER IS GOING TO TRY AND LIMP TRUCK HOME. CUSTOMER IS AWARE OF ALL REPAIRS MADE. FRONT DRIVESHAFT IS NOT INSTALLED WE ARE NOT RESPONSIBLE FOR ANY PART FAILURES.

JIMMY V. gave our service a 5 star review on 7/24/2019

CRM Mitchell1 — Thu, 15 Nov 2018 23:01:00 +0000

Mileage

6,541

Service Date

11/9/2018

Services Performed

UPON ARRIVAL WE SCANNED PCM PULLED CODE P241D-SELECTIVE CATALYST REDUCTION INDUCEMENT-FORCED ENGINE SHUT DOWN. NORMALLY THIS CODE IS ACCOMPANIED BY ANOTHER CODE. WE SUSPECT THESE OTHER CODE(S) HAVE BEEN CLEARED. WE REMOVED DEF TANK, AND EMPTIED. FILLED DEF TANK WITH KNOWN GOOD DEF FLUID, FLUID LEVEL IS ONLY READING AT 25% FULL, WE TRIED PERFORMING A RESET ON DEF TANK LEVEL – IT WILL NOT RESET AT THIS TIME. WE WERE ABLE TO GET IT OUT OF LOCK OUT MODE (REDUCED SPEED) IT WILL NOW DRIVE ANY SPEED WITH 35 MILES LEFT ON CYCLE, THEN IT WILL LOCK OUT AGAIN. CUSTOMER IS TAKING VEHICLE TO THE DEALER FOR FURTHER TESTING.

TY H. gave our service a 5 star review on 11/13/2018

CRM Mitchell1 — Thu, 12 Apr 2018 22:00:43 +0000

Mileage

121,437

Service Date

4/6/2018

Services Performed

UPON INSPECTION FOUND THAT THE ENGINE CODES ARE P0299 UNDER BOOST, P226C TURBO BOOST CONTROL SLOW, VO10C LOST COMMUNICATION WITH TURBO CONTROL MODULE, P2BAC NOX EXCEEDED .
REMOVED AND REPLACED TURBO ACTUATOR, CLEARED CODES AND TEST DROVE, DRIVING AS DESIGNED AT THIS TIME

ALEX R. gave our service a 5 star review on 4/10/2018

CRM Mitchell1 — Fri, 22 Sep 2017 21:56:39 +0000

Services Performed