2017 RAM 2500 HD
Mileage
15,408
Service Date
7/12/2019
Services Performed
- DIAGNOSE TRANSMISSION DOES NOT SHIFT. CUSTOMER WAS COMING INTO TO TOWN WHEN SUDDENLY HE FELT A HARD BANG AS IF HE WAS HIT FROM THE BACK. CUSTOMER ALSO NOTICED TRANS FLUID LEAKING.
- UPON INSPECTION FOUND INPUT SHAFT HAD SNAPPED OFF. THIS IS AN AFTERMARKET PART. WE SPOKE WITH AFTERMARKET COMPANY AND THEY SENT A NEW SHAFT TO INSTALL. WE REMOVED AND TORE DOWN TRANSFER CASE TWICE, TO INSTALL INPUT SHAFTS AND ADAPTER PLATES THAT WERE SENT TO US FROM AFTERMARKET COMPANY. ALL PARTS THAT WERE SENT DID NOT FIX THE PROBLEM. WE WENT BACK WITH MODIFIED PART, CUSTOMER IS GOING TO TRY AND LIMP TRUCK HOME. CUSTOMER IS AWARE OF ALL REPAIRS MADE. FRONT DRIVESHAFT IS NOT INSTALLED WE ARE NOT RESPONSIBLE FOR ANY PART FAILURES.
JIMMY V. gave our service a 5 star review on 7/24/2019
