2011 GMC Terrain
Mileage
71,365
Service Date
7/3/2020
Services Performed
- REMOVES CONTAMINATED FLUID FROM THE ENTIRE HYDRAULIC SYSTEM. REPLACE FLUID WITH BG BRAKE FLUID.
- REPLACE THE FRONT BRAKE PADS AND RESURFACE THE FRONT BRAKE ROTORS
- UPON INSPECTION TEST DROVE THE VEHICLE TO VERIFY THE CUSTOMERS CONCERN, NO NOISE HEARD COMING FROM THE FRONT OF THE VEHICLE, RACKED VEHICLE FOR INSPECTION, DROVE VEHICLE IN THE AIR AND FOUND NO NOISE COMING FROM THE LEFT FRONT WHEEL, INSPECTED OTHER WHEELS AND DRIVETRAIN, NO NOISE, REMOVE THE DRIVER FRONT WHEEL AND INSPECTED ROTOR FOR SIGNS OF SOMETHING CAUGHT BEHIND THE BACKING PLATE, GOOD, DID FIND THAT THE FRONT BRAKE PADS ARE HEAT CRACKED, ADVISED THE CUSTOMER OF NOT BEING ABLE TO DUPLICATE THE ISSUE, CUSTOMER STATES THEY HAD BEEN DRIVING UP A DIRT ROAD AT LOW SPEEDS, TEST DROVE THE VEHICLE AGAIN UP A DIRT ROAD AT LOW SPEEDS STILL NOT ABLE TO DUPLICATE THE CUSTOMERS CONCERN, SUSPECT THAT A ROCK MAY HAVE BEEN STUCK BETWEEN THE BACKING PLATE AND ROTOR ON THE DRIVER FRONT WHEEL, DUE TO THE CUSTOMER NOT DRIVING VERY FAR ONCE THE NOISE STARTED THIS MAY WHY THERE IS NO INDICATION OF SOMETHING BEING STUCK BEHIND THE BACKING PLATE, ADVISED THE CUSTOMER AND AT THIS TIME CUSTOMER HAS OK THE REPLACEMENT OF THE FRONT BRAKE PADS AND PERFORMING BRAKE SYSTEM FLUSH
GARRETT M. gave our service a 5 star review on 7/9/2020
